FAQ

Frequently Asked Questions | Meta THE OFFICIAL META FAQ DOCUMENT IS LOCATED IN THE #FAQS-AND-HELP-VIDEOS CHANNEL IN THE META DISCORD SERVER. WHERE CAN I FIND THE PREVIOUS TRAINING? Previous training slideshows and recordings can be found in the #webinar-log channel in the Meta Discord server. WHERE CAN I CONNECT WITH OTHER AFFILIATES IN DISCORD? Connect with other affiliates and share your profile links in the #market-partner-chat channel.

Frequently Asked Questions | Meta DO MPs NEED BOTH INSTAGRAM AND FACEBOOK? No. An Instagram or Facebook account is needed. ARE THERE FOLLOWER REQUIREMENTS? Yes. A follower count of 1,000+ on Instagram or Facebook is required. HOW LONG DOES APPROVAL TAKE? Approval timeline may vary but typically can take up to 72 hours. WHAT HAPPENS AFTER AN MP’S APPLICATION IS APPROVED? MPs will receive an email from MonatSocialShop which contains detailed instructions and MP’s Superfiliate portal access, where unique product links are located. WHERE CAN MPs USE THEIR AFFILIATE LINKS? MPs can share affiliate links across social content and conversations, including: Instagram bio Instagram Stories (link sticker) Facebook posts and comments Direct messages (DMs) Link-in-bio tools

Using Your Links on Instagram YOU CANNOT ADD LINKS TO YOUR INSTAGRAM CAPTIONS/REELS/POSTS. Stories with Link Stickers Add your MONAT product link directly to stories using link stickers so viewers can tap to shop in one step. Highlights as a “Shop” Hub Save your best product stories to Highlights (e.g., “Haircare Faves”) and direct people there as a permanent, shoppable content hub. Link in Bio Add your link to your bio and post videos to your feed. Include a clear CTA like “Tap the link in my bio to shop all the products from this video.” Comment Keyword Ask viewers to comment a specific word (e.g., “LINK” or “HAIR”) and use a tool like ManyChat to automatically DM them the exact product link.

Frequently Asked Questions | Meta WILL MPs HAVE ACCESS TO MY META CUSTOMER INFORMATION? Yes, MPs can find order and customer details in their Customer Orders Report on the MONAT Back Office. This information is to be utilized for MONAT-related follow-up only. The Back Office shows the customer's name and phone, but no email yet. On the new Social Commerce Dashboard (COMING SOON) in the Back Office, you will get full customer details & data. CAN MPs USE THEIR AFFILIATE LINKS ON MULTIPLE INSTAGRAM OR FACEBOOK ACCOUNTS? Yes. MP affiliate links are tied to a Market Partner ID and one primary Instagram or Facebook account during setup. However, affiliate links can be shared across any of the MP’s own social media accounts. CAN MPS CHANGE THE INSTAGRAM OR FACEBOOK ACCOUNT LINKED TO THEIR MONAT META AFFILIATE PROFILE? Your affiliate account is initially connected to one primary account. If you need to update or change this, please contact MONAT customer care for assistance. (metasupport@monatglobal.com). CAN MPs RUN THEIR OWN PAID ADS WITH THEIR AFFILIATE LINKS? No. Market Partners may not run paid ads using affiliate links.

Frequently Asked Questions | Meta WHAT DOES SUPERFILIATE’S ‘GENERATED REVENUE’ INCLUDE? This number includes tax and shipping, while commissions are on net sales. DO META SALES COUNT TOWARD MP VOLUME AND RANK REQUIREMENTS? Yes. Orders generate PV and CV and count toward rank and bonuses. Please allow up to 24 hours for volume to show for Meta orders. WILL MONAT RUN ADS FOR META AFFILIATES? Yes, MONAT will invest in advertisements to boost Market Partner content. You may start seeing ads now, but as the algorithm learns, external people (non MONAT) will start seeing them more, and affiliates will see them less.